Can community members use the printer/scanner?
Non-BYU students can use our printer/scanner, but we can’t charge them for it. If they’ll be printing just a few pages or emailing scans, the department card can be used (located in the first drawer in the workroom). If they need to print a lot, they can go to family history on the second floor where employees can charge patrons. They can also get their own library card at the circulation desk.
The following are things you should know how to do or resolve.
Y-Time
- please punch in and out at the start and end of you shift; you are responsible to review your timesheet every time period; questions can always be directed to the Y-Time manager in our department (currently Brian Wages).
Opening Procedures
- enter through the back workroom door, turn on the lights, unlock the front workroom door, turn on the desk workstations, open Pidgin, Workflows, Pharos, and browser programs on each workstation, turn on the desk lights, retrieve the desensitizers from Brian's office.
Roaming
- look for patrons who need assistance, anything out of the ordinary, or potentially hazardous activities; the following areas can be covered, First North, First Central, Juvenile (Fourth Floor), and Ancient Studies room (5431 HBLL); also be prepared to resupply whiteboard markers in the Group Study Rooms.
- Mail should be retrieved every day; the mail key is in the top drawer in the workroom.
Reference and Curriculum Re-shelving
- Check the brown return shelves in the Reference and Curriculum areas (and the "Reference / Curriculum" sorting shelves stacks manages for our area, located just outside of the GSRs), mark items as used in Workflows, return item(s) to their designated spot(s) on the reference or curriculum shelves.
Cleaning
- Primarily dusting around the public workstations, however, be aware of any cleaning that can be done in the Workroom and around the area.
LibAnalytics
- Record each interaction you have with every patron; if unable to record the transaction immediately afterward, please use the timestamp option (please not the system functions on a 24 hour clock); Tech Troubleshooting - printers, computers, scanners, printing software, etc.; Directional - pointing anyone toward a specific location (i.e. room number); Circulation - books, headphones, cords, etc.; Reference - any research or resource related transaction not already specified (i.e. locating a book, finding an article, getting started with research, etc.); Remote Reference - anytime you have to go to leave the desk and go to Juvenile or Government Documents; Subject - generalized subject area for the transaction (i.e. History, Psychology, Government Documents, etc.); Note - brief description of the interaction.
Librarians' Contact Information
- Know how to find business cards and online directory.
Instant Messaging (Pidgin)
- Be sure to have it open and check it often.
Keys
- Master and Moveable Shelves Keys are located in the top cabinet drawer; Government Documents Microformat and Media Key is located in Brian's office
Department Card
- to purchase items at the BYU Store if unavailable from library Recieving.
Pharos (Printing)
- if a patron cannot print because they've forgotten their ID card you can print through pharos (only rarely for the system does not actually charge them), we treat it as a customer service, but if you notice any patron abusing this "quiet" practice please redirect them to Circulation to put more money on their card.
Receiving
- go get mail, take mail key; wear nametag to get paper and other supplies
Circulation
- swipe card, scan book, desensitize, date stamp, offer bag; blocked and barred patrons, alerts
Reference Book Checkout
- obtain permission from subject librarian or reference specialist; swipe users card, click on calendar icon, select due date (usually two weeks), choose option for this checkout only, scan item bar code, desensitize
Holds, Traces, Interlibrary Loan
- place a hold through "Scholar Search" to have an item pulled for the patron; if it's missing, please place a hold; if ours is missing, suggest Interlibrary Loan
Types of Materials and Locations (serials, monographs, periodicals, microforms, quarto, folio, etc.)
- serials (both periodicals and circulating serials), monographs (books), periodicals (2nd floor and AuxStor), microforms (microfilms, microfiche, microcards), quarto (each floor, multiple locations), folio (each floor, multiple locations)
Call # Organization and Locations
- primary locations of call numbers throughout the library, know "special locations" and particular collections
Curriculum Collection
- divided by elementary and secondary levels, grouped by subject; checkout period is one week
County Histories
- subject searching in the library catalog, for most up to date holdings; printed volumes at the desk are current through 2014
Emergency Procedures
- secure the desk, encourage patrons to evacuate, evacuate, gather at designated location (corner of HFAC)
Closing Procedures
- return desensitizers to Brian's office, turn off the desk lights, close all programs and shut down workstations, lock the workroom door, turn out the lights