Walfisch, T., Van Dijk, D., & Kark, R. (2013). Do you really expect me to apologize? The impact of status and gender on the effectiveness of an apology in the workplace. Journal Of Applied Social Psychology, 43(7), 1446-1458.
Hales, S. (2013). Picturing Good Communication. Information Outlook, 17(3), 6-7
Singer, S. (1969). Factors related to participants' memory of a conversation. Journal Of Personality, 37(1), 93.
Harter, J. (2012). Engaging and disengaging work conditions, momentary experiences and cortisol response. Motivation & Emotion, 36(2), 104-113.
Kupritz, V. W., & Cowell, E. (2011). Productive Management Communication. Journal Of Business Communication, 48(1), 54-82. doi:10.1177/0021943610385656
Manning, C. A., Waldman, M. R., Lindsey, W. E., Newberg, A. B., & Cotter-Lockard, D. (2012). Personal Inner Values: A Key to Effective Face-To-Face Business Communication. Journal Of Executive Education, 11(1), 37-65.
Baron, R. A., & Markman, G. D. (2000). Beyond social capital: How social skills can enhance entrepreneurs' success. Academy Of Management Executive,14(1), 106-116. doi:10.5465/AME.2000.2909843
Weaver, J. (2009). How Rude!. International Professional Performance Magazine, 17(2), 5.
Waldrop Bay, H. (2007). social graces. Incentive, 1818-10.
McCammon, R. (2012). Party protocol. Entrepreneur, 40(12), 24-26.
Pagana, K. (2006). Mixing Business and Pleasure at the Holidays. Receivables Report For America's Health Care Financial Managers, 21(12), 7-10.