ARTICLES
Ferrari, B. T. (2012). The executive's guide to better listening. Mckinsey Quarterly, (2), 50-60.
Keyser, J. (2013). Active Listening Leads to Business Success. T+D, 67(7), 26-28.
Rane, D. B. (2011). Good Listening Skills Make Efficient Business Sense. IUP Journal Of Soft Skills, 5(4), 43-51.
Listening Cited as a 'Top Business Skill'. (2009). Financial Executive, 25(6), 11.