Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Business Communication: Voice & Listening

Resources for business communication research

The Voice

Effective Listening


Ferrari, B. T. (2012). The executive's guide to better listeningMckinsey Quarterly, (2), 50-60.

Keyser, J. (2013). Active Listening Leads to Business SuccessT+D67(7), 26-28.

Rane, D. B. (2011). Good Listening Skills Make Efficient Business SenseIUP Journal Of Soft Skills5(4), 43-51.

Listening Cited as a 'Top Business Skill'. (2009). Financial Executive25(6), 11.